Matt freaks out when the body he's just delivered to the morgue suddenly "wakes up". Pronounced dead in emergency, the woman named Ellen gives Matt the fright of his life when she opens her eyes on the slab. Re-diagnosed as hypothermic, she is transferred to Ward 17 where it's Dr Charlotte Beaumont's job to help her recover. Charlotte puts her job on the line when she promises the daughter that her mother will live. Expecting a marriage proposal, Regina's birthday is ruined when Morris dumps her following a health scare. Paula nurses a grown man who is terrified of the dark.